Terms & Conditions
Customers are requested to examine the articles at the time of delivery; we would not be held
responsible for any damages that are found after delivery of processed articles.
If not satisfied with the quality of any service offered, customers should get in touch with the
store or the company within 24 hours for resolution.
We are not responsible for fastness, colour bleed, colour running, shrinkage, damages to
embellishments or embroidery work on the articles during processing.
At HOMU, we would be putting in our best efforts to remove any stains or unwanted marks on the
clothes; however we cannot guarantee 100% removal of stains or marks. Customers will have no claim
whatsoever or no rights to ask for deduction in processing charges on account of this.
We follow a “No Claim” policy. All articles are accepted at customers’ risk. We shall not be held
responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning
process. We shall not be held responsible for articles that are damaged due to the ageing process of
inferior quality of clothes.
We shall not be held responsible for any ornaments or jewellery fittings on your clothes getting
damaged during the processing.
We shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains etc. becoming
apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear &
tear, and exposure to environment.
We put in our best efforts to ensure timely pick-up and delivery; however there might be incidents
beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In
such cases, customer cannot claim any compensation, refunds or any reduction in charges.
We would not take any responsibility for the clothes of the customer beyond 3 (three)weeks of the
scheduled delivery date.
We accept no liability for any loss or damage to clothes arising due to fire, burglary etc. which
are beyond our control or similar incidences.
We would not take any responsibility for valuables/article/cash, etc. inadvertently kept in the
articles which is mutilated or unrecoverable after processing.
Tariff for designer wear, high-end fabric based clothes or complex article pieces would be decided
on a case-to-case basis. This pricing would be communicated to the customer directly at the store
once the article has been examined by the experts present at the stores.
In case any piece of article or linen gets damaged during the processing for any reasons other than
the ones outlined above, the compensation for the customer would be limited to 10 times the value of
the charges specified to the customer for the processing or INR 3000, whichever is lower.
All disputes are subject to the jurisdiction of courts in Delhi only.
Paam Shine Services Private Limited reserves the rights to cancel/modify/change the terms and
conditions at any point in time without any prior intimation or notice.